This Agreement sets out the terms of use by Users of the materials and services of the ocex.dev website (hereinafter referred to as the "Site").

1. General Provisions

1.1. All materials and services provided on this site are subject to the requirements of international law.

1.2. This document is a public offer. By using the site’s features and content, including resources accessible through the site and its partner platforms (including opencartforum.com), the user automatically agrees to the terms of this agreement.

1.3. The site administration reserves the right to make changes to the text of the agreement without prior notice. The updated version comes into effect three (3) calendar days after it is published on the site. If the user does not accept the new terms, they must stop using the site and its services.

2. User Obligations

2.1. The user agrees to refrain from any actions that may violate international law, including but not limited to intellectual property rights, copyrights and related rights, and any actions that may negatively affect the stable operation of the site and its services.

2.2. Materials posted on the site may not be used without prior permission from their rights holders. Legal use may require obtaining an appropriate license or authorization.

2.3. All comments, publications, and other forms of user-generated content posted on the site must not violate international law or generally accepted moral and ethical standards.

2.4. The user is informed that the site administration is not responsible for the content and operation of third-party resources that may be linked on the site pages.

2.5. It is prohibited to use software purchased on the site in violation of the law or license terms. This includes but is not limited to: unauthorized copying, distribution, cracking, modification, or other unlawful use. If such actions are detected, the administration has the right to immediately suspend or cancel the violator’s account without prior notice and deny further access to the site’s services.

3. Additional Provisions

3.1. All disputes and disagreements arising in connection with this Agreement shall be resolved in accordance with the norms of current international law.

3.2. Nothing in this Agreement shall be construed as creating agency, partnership, employment, or other relationships between the User and the Site Administration not expressly provided for in this document.

3.3. If any provision of this Agreement is found by a court to be invalid or unenforceable, this shall not affect the validity of the remaining provisions of the document.

3.4. The lack of action by the Site Administration in case of a user violating the terms of the Agreement does not constitute a waiver of rights and does not prevent the administration from taking necessary actions to protect its interests and rights, including copyrights.

3.5. License transfer or reassignment to another domain is allowed once for free. Repeated changes are subject to a fee, provided the license and technical support for the domain are active and valid.

3.6. The user confirms that they have fully read the contents of this Agreement and accept its terms without reservation.

3.7. The user is informed that purchased digital goods are not subject to exchange for similar or other products.

4. Refund Policy for Software Products

4.1. According to Ukrainian law, a consumer has the right to return a product of proper quality within 14 days if it hasn’t been used. However, for digital products (modules), activation (license key issuance or full version download) constitutes usage, making returns or exchanges impossible afterward.

4.2. To evaluate the product beforehand, a demo version or test key for a local domain (e.g., sitename.loc or demo.sitename.com) is available.

4.3. If it is objectively confirmed that the module does not meet the stated technical requirements or description (excluding test features), the Seller will fix the issue within 3 business days. If not resolved, up to 100% of the payment will be refunded within 7 days.

4.4. In exceptional cases, by mutual agreement, the Seller may issue a partial refund (up to 70%) for a properly functioning product.

4.5. Refunds do not apply to additional services (installation, configuration, adaptation, or conflict resolution), as these are considered delivered and non-refundable.

4.6. Refunds apply only to the license cost; no file return is required. After a refund, the Buyer agrees to stop using the software.

4.7. Payment system fees are deducted from the refund. The money-back guarantee for defective products is valid for 1 month from the date of purchase.

5. Technical Support

5.1. The user is informed that technical support is provided on business days from 09:00 to 17:00. Request processing time may be up to 48 hours from the moment the request is registered, though this is a maximum period.

5.2. Technical support is not provided in the following cases:

5.2.1. The solution is installed on the user's local machine.

5.2.2. Remote Desktop (RDP) is used for access.

5.2.3. Remote access tools (e.g., TeamViewer, AnyDesk, etc.) are used.

5.2.4. Temporary access to the site admin panel (login and password) is not provided.

5.2.5. Temporary FTP access to the site is not provided.

5.2.6. Attempt to receive support via phone.

5.2.7. Requests submitted on weekends or official holidays.

5.2.8. Requests related to non-standard modifications that go beyond the demo version and require individual code changes.

6. Consent to Personal Data Processing

6.1. Personal data provided during registration on the Site means information relating to the User as a subject of personal data — in particular, name and email address required for account creation.

6.2. Personal data processing refers to any actions with this data, including collection, systematization, storage, clarification, updating, modification, use, transfer (including cross-border), anonymization, blocking, deletion, and other actions with or without the use of automation tools.

6.3. Personal data is processed solely for the purpose of registering the User in the site system, sending them a license key, and providing access to software installation files for the e-commerce domain.

6.4. Consent to data processing is deemed granted upon submitting the registration or order form on the Site.

6.5. Personal data processing can be done either automatically or manually — depending on technical needs.

6.6. The Site takes all necessary legal, organizational, and technical measures to ensure the security of the provided personal data and protect it from unauthorized access, modification, deletion, distribution, or other illegal actions. The Site administration also undertakes to maintain the confidentiality of the User's personal data.

7. Use of Cookies

7.1. The site uses cookies and similar technologies to collect user behavior data, analyze traffic, and enhance user experience.

7.2. By continuing to use the site, the User agrees to the processing of cookie files in accordance with the personal data processing policy.

7.3. If the User does not wish to allow this, they may adjust browser settings to limit or disable cookies, or stop using the site.

I confirm that I have read and accept the following:

- This consent to the processing of personal data provided by me upon registration on the Site is valid throughout the entire processing period — until it is terminated or revoked by me.

- I have the right to withdraw my consent at any time by sending a written notice in free form.